At ANZHAP, we understand and respect our customers’ concerns regarding the privacy of their personal information. Our Privacy Policy explains how we handle the personal data we receive from customers — including what information we collect, how it is used, who may access it, and how we safeguard it. This Policy reflects our ongoing commitment to privacy and is aligned with the Privacy Act 1988, including the Australian Privacy Principles (APPs). We are dedicated to protecting the confidentiality and security of all personal information that can reasonably identify an individual, including opinions or data collected under such circumstances.
Please review this Privacy Policy thoroughly. By accessing or using any of our Services, you confirm that you have read and understood how your information is collected, used, and disclosed as outlined in this Policy.
When we refer to "personal information," we mean details that identify you or can reasonably be linked to you or another individual. This does not include anonymous or de-identified data that cannot be used to identify you.
Depending on how you interact with our Services, your location, and what is permitted or required by law, we may collect or process the following categories of personal information, including any inferences drawn from it:
(i) Contact Information: such as your name, mailing address, billing and shipping addresses, phone number, and email address.
(ii) Financial Details: including credit or debit card numbers, financial account details, payment method, transaction information, and confirmation data.
(iii) Account Credentials: like your username, password, security questions, and personal preferences or settings.
(iv) Transaction History: including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as past order records.
(v) Communication Records: including the content of your messages when you contact our customer support or otherwise communicate with us.
(vi) Device Data: such as information about your device, browser, network, IP address, and other unique identifiers.
(vii) Usage Patterns: including how and when you access or use the Services, and how you navigate through them.
We may obtain personal information from a variety of sources, including:
(i) Directly from you — for example, when you create an account, use our Services, communicate with us, or otherwise choose to share your personal information with us.
(ii) Automatically through your use of the Services — such as data collected from your device when you browse our websites or use our products, including through cookies and similar tracking technologies.
(iii) From our service providers — when they assist us in delivering certain features or services and collect or process personal information on our behalf.
(iv) From our business partners or other third parties — such as marketing partners, analytics providers, or affiliates.
The way we use your personal information depends on how you interact with us and which Services you use. We may use your information for the following purposes:
(i) To Deliver, Personalize, and Improve Our Services
We use your information to operate and enhance the Services, including: fulfilling orders, processing payments and returns, remembering your preferences, notifying you about your account, managing your account, arranging delivery, enabling product reviews, and providing personalized recommendations. This helps us create a more tailored shopping experience and continually improve the Services.
(ii) For Marketing and Advertising
We use your personal information to send you promotional emails, text messages, or direct mail, and to display relevant ads on our site or third-party websites. These messages may be based on your past purchases, items in your cart, or your activity across the Services.
(iii) For Security and Fraud Prevention
Your information helps us verify your identity, ensure secure transactions, detect and investigate suspicious or illegal behavior, protect public safety, and safeguard our systems. If you create an account, you are responsible for keeping your login details secure—we strongly recommend not sharing your credentials.
(iv) To Communicate With You
We use your personal information to offer customer service, respond to your inquiries, and maintain our relationship with you by providing consistent and helpful support.
(v) To Meet Legal Obligations
We may use your personal information to comply with legal requirements, respond to lawful requests from authorities, support legal investigations or proceedings, and enforce our terms or policies.
We may share your personal information with third parties in certain situations for legitimate business purposes, in accordance with this Privacy Policy. These situations may include:
(i) With service providers and vendors — such as those who assist us with IT operations, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping services.
(ii) With business and marketing partners — to help deliver promotional content and targeted advertising. These partners will handle your information under their own privacy policies. Depending on your location, you may have the right to opt out of such sharing for targeted marketing purposes.
(iii) With your consent or at your request — for instance, when you authorize us to share your information to complete a transaction, use integrated social media features, or choose to log in through third-party platforms.
(iv) With our affiliates or within our corporate group — to support business operations and service consistency.
(v) In connection with legal or business matters — such as mergers, acquisitions, bankruptcy proceedings, or to comply with legal obligations (e.g. responding to subpoenas or search warrants), enforce our terms or policies, or protect our legal rights, the Services, our users, or others.
Our Services may include links to websites or online platforms operated by third parties. When you click on such links and visit these external sites, which are not controlled or affiliated with us, we recommend that you carefully review their privacy, security policies, and terms of use. We do not guarantee nor take responsibility for the privacy practices, security, accuracy, completeness, or reliability of information on those third-party sites.
Any information you share on public or semi-public spaces—including third-party social media platforms—may be visible to other users of our Services and/or users of those third-party platforms, and could be used without limitation by us or others.
The presence of these links does not imply our endorsement of the content, owners, or operators of these external websites, except where explicitly stated on our Services.
Our Services are not designed for use by children, and we do not knowingly collect personal information from anyone under the age of majority as defined in your jurisdiction. If you are a parent or guardian and believe that your child has provided us with personal information, you may contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable laws) personal information of individuals under the age of 16.
Please note that no security system is completely foolproof, and we cannot guarantee absolute security. Additionally, any information you transmit to us may not be fully protected during transfer. Therefore, we advise against sending sensitive or confidential information through unsecured channels.
The duration for which we retain your personal information varies based on factors such as the need to maintain your account, provide our Services, fulfill legal requirements, resolve disputes, or enforce applicable agreements and policies.
Depending on your location, you may have some or all of the following rights regarding your personal information. Please note that these rights are not absolute, may only apply in specific situations, and in some cases, we may lawfully decline your request.
(i) Right to Access: You may have the right to request access to the personal information we hold about you.
(ii) Right to Delete: You may have the right to request deletion of your personal information that we maintain.
(iii) Right to Correct: You may request that we correct any inaccurate personal information we hold about you.
(iv) Right to Data Portability: In certain cases, you may request a copy of your personal information and ask us to transfer it to a third party, subject to applicable exceptions.
(v) Managing Communication Preferences: We may send you marketing emails, which you can opt out of at any time by clicking the unsubscribe link included in our emails. However, opting out of promotional emails does not prevent us from sending you important non-promotional communications, such as account updates or order information.
You can exercise any of these rights through the options available on the Services or by contacting us using the contact details listed below.
We will not treat you unfairly for exercising your rights. To process your request, we may need to verify your identity as allowed or required by applicable laws. You may also appoint an authorized agent to act on your behalf to exercise these rights. Before accepting requests from such agents, we will ask for proof that you have authorized them, and we may also require you to verify your identity directly with us. We will respond to your requests promptly in accordance with applicable legal requirements.
If you have any concerns or complaints about how we handle your personal information, please reach out to us using the contact information provided below. Depending on your location, you may have the right to challenge our response by contacting us again using the details below or by filing a complaint with your local data protection authority.
Your personal information may be transferred to and processed in countries other than the one where you reside. These countries might have different data protection laws compared to your home country.
For example, if your personal information is collected in Australia, we may share it with recipients overseas. We take reasonable measures to ensure that any cross-border transfer of your personal information complies with our obligations under the Australian Privacy Principles.
If you are located within the European Economic Area (EEA) or the United Kingdom (UK) and your personal data is transferred outside of these regions, we will rely on established transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements authorized by the relevant UK authorities, unless the destination country has been recognized as providing an adequate level of data protection.
We may periodically revise this Privacy Policy to reflect updates in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on this website, and notifications will be provided as required by applicable laws.
If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone or email at sales@anzhap.com.au.
