Shipping Policy

Thank you for choosing ANZHAP. To ensure a clear and seamless experience, please find below the detailed information on our delivery services. We are committed to providing timely and dependable service for every order.

1. Delivery Timelines

• Order Processing: 7–15 business days
  This timeframe includes custom manufacturing, quality checks, and secure packaging of your items.
• Sea Freight Transit: 35–45 business days
  Once dispatched, your order will be shipped via ocean freight. This includes export procedures and sea transit to Australian ports.
• Australian Customs Clearance: 5–7 business days
  Upon arrival, customs inspection and transfer to our local warehouse typically take between 5 to 7 business days.
• Local Delivery Within Australia: 3–8 business days
  Final delivery times vary based on your location and local courier availability.
  Estimated total delivery time: Most orders across Australia are typically delivered within approximately 60 business days, including processing and shipping time. Please note that the actual delivery time may be slightly delayed due to weather conditions, peak logistics periods, or other unforeseen circumstances. For a more accurate estimated delivery time, please contact our customer service team.

 

2. Delivery Service Details

• One delivery personnel is usually assigned for drop-off.
• Delivery is made to the front door or the ground-level entrance for apartment buildings.
• Standard delivery hours: Monday to Friday, 10:00 AM – 7:00 PM (AEST) (excluding public holidays).
• Our "48-Hour Fast Shipping" applies only to warehouse processing, not to logistics pickup or delivery timelines.
• Default service does not include unloading, room placement, or stair carry. Additional services are available upon request and may incur extra charges.
• For items requiring assembly, we provide a step-by-step Assembly Guide upon delivery. If you prefer professional handling, our White Glove Delivery service is available (details below).

3. Shipping Options

• Standard Delivery
  A cost-effective, door-to-door service available across Australia, delivering to your designated street address or curbside.
• White Glove Premium Service
  Available in: Sydney, Melbourne, Brisbane, and nearby regions
• Service Details:
  1. Expert unloading and delivery to your preferred indoor location
  2. Professional assembly of furniture according to standardized procedures
  3. Complete removal of all packaging materials after the service
• Service Terms:
  1. Delivered by certified third-party professionals
  2. Pricing and service details are to be arranged directly with the service provider. For pricing inquiries, please contact customer service.
• Warehouse Pickup
  For in-stock items, pickup from our Sydney warehouse is available. Please check with customer service for confirmation and procedures.

4. Shipping Costs & Tracking

• Shipping Fees:
  Calculated based on product size, service level, and destination. Costs are shown clearly at checkout.
• Order Tracking:
  Every shipment comes with a tracking number so you can follow your order’s journey in real time.

5. Taxes

Please note: Sales tax is not included in the listed price. It will be calculated and applied during the checkout process.

6. International Orders

We proudly support global clients. If you're ordering from outside Australia, please reach out to our team for personalized shipping rates and delivery availability.

7. Customer Service

Business Hours (AEST): Monday – Friday, 10:00 AM to 6:00 PM

• Phone: 0483 981 974
• Email: support.au@anzhap.com

If you have any questions about our shipping services or need assistance, our support team is here to help. Your satisfaction is our top priority, and we strive to ensure your order arrives in perfect condition.