Welcome to Anzhap.com, a premium offering from KAGUYASU PTY LTD, where excellence in office furniture meets exceptional service. At Anzhap.com, we are committed to delivering not just furniture, but solutions that elevate your workspace with style, comfort, and functionality. Our carefully curated selection of ergonomic chairs, modern desks, and essential office products are designed to meet both your professional needs and aesthetic tastes. As you explore our terms and services, we assure you of our unwavering commitment to quality and customer satisfaction. Trust ANZHAP to be your partner in creating an office space that is efficient and reflects your professional values.
The following terms and conditions govern the use of products and services offered through the ANZHAP website, operated by KAGUYASU PTY LTD, as well as via telephone and services provided through our agents. Please note that customer information will be managed in accordance with our privacy policy.
Article 1: Registration Application Process
Individuals wishing to use the ANZHAP service may apply for registration by submitting the required details through the registration page on the ANZHAP website. Alternatively, you can complete the necessary information and submit an application via phone, fax, or simply request the required details over the phone.
Article 2: Catalogs and Other Materials
ANZHAP, as specified by the company, may deliver various materials, including the ANZHAP catalog, other catalogs, and brochures (collectively referred to as "Catalogs and Other Materials") to customers within their valid registration period. Please note that these materials will only be delivered to the address registered with us.
Article 3: User Guide and Related Information
For product transactions and related details, please refer to the latest version of our User Guide available at the following link: User Guide. The terms in the User Guide may change based on societal factors and other circumstances. Therefore, we recommend reviewing the most up-to-date version of the User Guide regularly before using our services.
Article 4: Types of ANZHAP Services
Customers can choose to purchase specific products (referred to as "products") or access designated services (referred to as "services"). Product deliveries and service availability are provided within Australia. However, please be aware that delivery services may be limited in some remote locations, such as mountainous regions. There are also areas where we may not be able to deliver certain products or services that require direct delivery.
Certain products and services, such as customized items, may not be available on the ANZHAP website. For other product ordering services, we may be unable to fulfill requests for specific items.
Upon registering to use the website or applying for service, we will send you information about discounted products, promotions, and campaigns offered by ANZHAP, as well as products and services promoted by third parties. These communications may be sent via email or fax. Please note that you can opt out of receiving promotional emails or faxes at any time.
Article 5: Ordering Products and Services
Customers (excluding telephone and fax users) are required to enter the necessary information on the ANZHAP website and submit their applications for the specified products and services (collectively referred to as "Products and Services"). To apply for Products and Services, you must provide your login email address and password, unless placing an order simultaneously.
Orders placed on the ANZHAP website using a login email address and password are considered a genuine expression of the customer's intent and constitute valid orders. In the case of simultaneous orders, the completion of both the application and order is regarded as a valid expression of the customer's intent, forming a legitimate order.
Please note that a single application process may result in multiple orders, depending on the type of product or service requested. In this context, each distinct order is referred to as an "order."
In exceptional circumstances, such as natural disasters or prolonged product unavailability, if ANZHAP cannot accept your order, we may not be able to deliver the requested product. We acknowledge that we may need to cancel your order under such conditions.
When a customer places an order that includes personal information of the customer’s employees or others, the customer is responsible for notifying those individuals and obtaining their consent to share this information with ANZHAP. ANZHAP will treat all information provided by customers as though it has been legally obtained, in accordance with applicable laws, regulations, and standards.
Article 6: Estimated Delivery Times
The estimated delivery times for products ordered through ANZHAP are as follows:
● Sea Freight: 45-60 business days (excluding Saturdays, Sundays, holidays, and special holidays)
● Air Freight: 5-15 business days (excluding Saturdays, Sundays, holidays, and special holidays)
Please note that we do not offer specific time-slot delivery services.
Our company may encounter difficulties in processing shipments if order details are incomplete, incorrect, or if changes to registered information have not been updated. Customers should be aware that delivery may not be feasible by the scheduled date mentioned in the "Delivery Information" due to factors such as transportation conditions, traffic congestion, year-end/New Year holidays, midsummer holidays, adverse weather, or other unforeseen circumstances. Please keep this in mind when placing applications for products and services.
Separate notifications will be sent for back-ordered items, large orders, out-of-stock products, or estimated delivery times.
For back-ordered items, depending on the specifics of the requested products, we may not be able to provide delivery dates or pricing within the specified time frame.
Article 7: Delivery of Products and Services
Product delivery is considered complete when the product is placed at the customer’s registered delivery address. Delivery is deemed complete when the product is deposited in the mailbox, which includes mailboxes, newspaper boxes, etc. (excluding post office boxes), at the delivery address specified.
If the delivery address is registered but the store name, number or other identifying details cannot be verified from the exterior of the building or nameplate, delivery may not be possible.
Generally, products will be delivered to the designated building and not outside the exclusive area of the building or to a different location, unless the recipient’s name or company name can be confirmed from the building’s exterior. During product and service delivery, we may request verification of the recipient’s identity (e.g., by presenting a driver’s license, passport, etc., and recording details such as address, name, and registration number).
Customers may request a change to the delivery address when placing an order. For such requests, please contact us via our chatbot, general reception email (support.au@anzhap.com), or telephone.
If the customer’s presence cannot be confirmed at the time of delivery, please contact the delivery company engaged by ANZHAP.
By agreeing to ANZHAP’s verification procedures, customers can use the "Non-face-to-face pick-up service (designated delivery location)." The delivery company will confirm the designated location, and delivery will be considered complete once the product is placed at the specified location. Additional details of the service conditions are available in the confirmation items and usage guide.
For items shipped directly from the source, delivery arrangements will be handled by the shipping source, and delivery conditions may differ from those outlined in this article. In such cases, additional shipping charges may apply if delivery conditions specified in Paragraph 1 or the preceding paragraph are requested.
Article 8: Consumption Tax, Shipping Charges, etc.
Unless otherwise stated, prices displayed on the ANZHAP website, including products listed in catalogs, and shipping charges do not include consumption tax. The applicable consumption tax will be added to the estimate (invoice).
Customers will be responsible for shipping charges in the following situations:
1. When utilizing the assembly and installation service, customers must pay the assembly/installation fees indicated on the ANZHAP website or in catalogs for each product.
2. For large items, customers must pay the special shipping fee indicated on the ANZHAP website or in catalogs. Please refer to the price guide for further details.
Article 9: Payment
Payment Terms and Methods: Payment terms for products and shipping charges are outlined below. Customers have the flexibility to choose from the following payment methods:
1.1 Credit Card Payment
We accept credit card payments. Please note that billing deadlines and withdrawal dates for credit card payments may vary depending on your card issuer's policies. We accept the following major credit cards:
● VISA
● Mastercard
● American Express
● JCB
● Diners Club
● Discover
Ensuring Secure Credit Card Use
At ANZHAP, we are dedicated to protecting against unauthorized credit card usage. To ensure your transactions are secure, we kindly ask for your consent to the following measures when using a corporate card:
1.2 Sharing of Customer Information
ANZHAP may share customer information, which includes data submitted under Articles 2 and 3 (along with any updates) and details provided during product purchases. This information, referred to as "customer data," may be shared with your credit card company, known as the "contracting company."
1.2.2 Transmission to the Issuing Company
The contracting company may forward the customer information provided by ANZHAP to the credit card issuer, known as the "issuing company."
1.2.3 Verification and Reporting
The contracting company will verify the customer data provided by ANZHAP against their own records. They will then report the results back to ANZHAP.
1.2.4 Response from the Issuing Company
The issuing company will cross-check the customer information provided by the contracting company with their own records. After this verification, the issuing company will provide a response, which is shared with ANZHAP as part of the contract. ANZHAP is responsible for passing this response back to you.
Customer Support and Contact
ANZHAP retains the right to contact the individual responsible for the orders or the customer’s employees to address inquiries related to corporate card payments and offer necessary assistance regarding payment issues.
Changes to Payment Terms
If you need to modify the payment terms as outlined, please reach out to us via our chatbot, general reception email (support.au@anzhap.com), telephone, or fax. Please note that changes to payment terms may take a few days to be processed.
Payment Timeline
Payments for products, shipping, and related charges must be completed within one month from the date stated on the estimate (invoice). After payment confirmation, please contact us via our chatbot, email (support.au@anzhap.com), phone, or fax. Upon verification of your payment, we will proceed with shipping. However, special regulations, such as those for assembly and installation services, will take precedence when applicable.
Article 10: Refusal to Receive Products
If a customer refuses product delivery or if the product cannot be delivered due to customer-related circumstances, please contact us via our chatbot (Live Chat Support), email (support.au@anzhap.com), phone, or fax. In such cases, any costs related to product storage, re-delivery, or associated fees will be governed by the delivery company’s terms and conditions.
If a customer fails to collect the product within the specified time frame, this will be treated as a cancellation of the sales contract. In this case, ANZHAP will be released from its obligation to deliver the product. Additionally, apart from storage fees, the customer may incur a penalty charge equivalent to the product’s value.
Article 11: Damages and Disclaimer
In the event that product delivery is delayed or rendered impossible due to circumstances beyond our control, such as natural disasters, changes in laws, terrorism, significant traffic restrictions, public service suspensions, accidents, or other unforeseen factors, we will inform the customer promptly. However, ANZHAP and its agents will not be held responsible for damages resulting from such situations.
If a customer suffers injury or property damage due to negligence on the part of the delivery person or delivery company, ANZHAP will compensate for actual damages resulting from this negligence. Note that customers cannot directly claim damages from the delivery company. ANZHAP may act on behalf of the delivery company and compensate the customer.
If the product is damaged during shipping or delivery, ANZHAP will either send a replacement or allow the customer to cancel the order. In this case, no charges will apply, or payment will be refunded at a later date.
With the exception of cases involving negligence by ANZHAP or the delivery company, ANZHAP's liability for damages shall be limited to the actual damages that would typically arise from the negligent act, and in any case, will not exceed the price of the product (including taxes).
Article 12: Online Service Disclaimer
When using the ANZHAP website to access information or avail of services, customers must comply with these Terms and any specific terms provided for each service, all while adhering to their legal obligations. Usage is at their own risk.
While ANZHAP strives to improve the quality of information and services, we cannot guarantee the safety, accuracy, reliability, or compatibility of the services. The website does not ensure the timeliness, legality, or morality of content, nor does it guarantee that the software is free from bugs or viruses.
ANZHAP is not liable for any damages resulting from the use of third-party software posted on the website. Additionally, any items obtained through downloads or other means are done at the customer’s own risk.
The ANZHAP website may contain links to third-party sites, but ANZHAP does not control or endorse these websites and is not responsible for their validity, content, or any associated damages.
Article 13: Suspension of Website Use
ANZHAP reserves the right to temporarily suspend the use of its website without prior notice under certain conditions. ANZHAP will not be liable for any damages incurred by the customer due to such suspension:
● Malfunctions in terminal equipment at ANZHAP or required maintenance
● Interruptions due to natural disasters, power outages, or telecommunications issues
● Failures in payment processing systems of credit card companies or payment service providers
● Operational or technical reasons that necessitate suspension
Article 14: Order Cancellations and Changes
●Order Placement and Product Customization:
For cancellations requested after an order is placed but before customization begins, a 10% cancellation fee will be applied to cover processing costs.
●Product Manufacture and In-House Warehousing (Pre-shipment):
For cancellations after manufacturing but before the product is shipped, a 20% fee will be deducted to cover warehousing and handling costs.
●Product in Overseas Shipment or Awaiting Arrival:
If the product is in transit or awaiting arrival at the Australian warehouse, a 50% fee will be deducted if a refund is requested, to account for significant shipping expenses.
●Product Already Dispatched:
If the product has already been dispatched from the Australian warehouse, a refund request will result in a deduction of 70% to 80%, depending on the circumstances, to cover shipping and restocking fees.
Article 15: Returns and Refunds
Return Policy:
ANZHAP allows returns and exchanges within 60 to 90 days after order placement, provided that the product is in its original, unused condition, undamaged, and in its original packaging. Customized products may not be eligible for return. Minor damages such as finish issues on desks or chairs may be repaired, but these do not qualify for a return.
Refund Policy:
● Refunds are processed according to the stage of the order:
Cancellations before customization: A 10% fee applies
● Post-manufacture, pre-shipment: A 20% fee applies
● Shipped overseas, not yet delivered: A 50% fee applies
● Dispatched from warehouse: 70%-80% fee applies
Refunds are processed via the original payment method and may take up to 35 business days to complete. Customers are responsible for cash-on-delivery and transfer fees.
For detailed information, visit the ANZHAP Return and Refund Policy page.
Article 16: Copyright and Intellectual Property
The design, product information screens, and other related content on the ANZHAP website are protected by copyright and are the exclusive property of ANZHAP. The copyrights and other intellectual property rights associated with the products, materials, technical information, and other content found on the ANZHAP website belong to ANZHAP or to the manufacturers who have granted permission for their use.
Customers are strictly prohibited from copying, transmitting, distributing, or sharing any information obtained through the use of the ANZHAP website, including images, without prior written consent from ANZHAP.
Article 17: Jurisdiction for Legal Disputes
Any legal disputes arising from these terms and conditions shall fall under the exclusive jurisdiction of the District Court in Australia.
Article 18: Changes to Product Details and Pricing
Customers acknowledge that product prices, specifications, and service details may be subject to changes or discontinuation without prior notice, even within the period during which catalogs or related materials remain valid.
Article 19: Approval of Terms and Conditions Amendments
Any updates to these terms will be published on the ANZHAP website and will take effect once the customer agrees to them. Unless otherwise stated, changes may occur even during the validity period of catalogs and other related materials. It is recommended that customers review the latest terms each time an order is placed.
Article 20: Assembly and Installation Services
Specific terms apply to assembly and installation services, which are ordered alongside a product:
1. The delivery date aligns with the information on the ANZHAP website.
2. Additional charges may apply if delivery requires special conditions, such as stairs, curing during delivery, limited space for assembly, or expedited service. These factors may also affect the original completion date. If delivery cannot be completed due to these conditions, the order may be canceled, and the customer may incur a cancellation fee equal to the incurred costs.
3. Traffic conditions may prevent delivery on the requested date.
4. Requests for furniture movement or collection of unwanted items are not accepted, nor is the return or collection of packaging materials for general products.
5. Delivery dates will be adjusted in areas with limited delivery availability.
6. If the customer is unavailable on the delivery date, they should contact the delivery company for rescheduling.
Details related to billing for assembly and installation services will be provided by the contracted service provider.
Please note that even if a product is returnable, service fees (e.g., assembly or installation fees) cannot be refunded.
Article 21: Customization Services
In addition to the provisions set forth in Articles 1 to 27, the following applies to customization services:
1. The terms for individual customization services ("customization services") and orders are outlined in the order screen and accompanying notes for each service. If there is a conflict between this article and the customization service notes, the latter will take precedence, unless stated otherwise.
2. For repeat order products, ANZHAP will store customer-submitted data (including versions and logo designs) for the period specified in the service notes. ANZHAP is not responsible for any loss or damage to these files. Additionally, submitted or version data will not be returned or provided to customers.
3. The copyright of submitted data belongs to the customer or the original rights holder. By submitting data, customers grant ANZHAP permission to use it (e.g., copy, modify, sublicense) for the purpose of fulfilling orders and improving products, without any charges.
4. The copyright for version data belongs to ANZHAP or a third-party with proper authorization based on ANZHAP’s contracts.
5. ANZHAP reserves the right to refuse orders containing certain materials that may violate laws, infringe intellectual property rights, or infringe on privacy. These include, but are not limited to:
a. Images, logos, or artwork that violate public morals or laws.
b. Intellectual property (e.g., logos, images) that the customer does not have the right to use.
c. The use of customer-specified images or logos that may infringe third-party rights.
d. Any content that violates portrait rights or privacy, or that infringes the copyright of architectural works.
6. Customers are responsible for ensuring they have all necessary rights, including trade names, copyrights, and licenses for any submitted data or print materials. ANZHAP will not be held liable for disputes or issues arising from the use of submitted data.
7. For services with a preview feature, the displayed image may differ from the actual product due to variations in screen resolution, printing technology, or production methods.
8. Customers must inspect their products within seven days of delivery and notify ANZHAP of any issues, such as defects or dirt.
9. ANZHAP will retain the customer's address data for two years from the last update. The company will not be held responsible for any loss of this data due to system failures or equipment malfunctions. Requests for the deletion of address data will not be entertained.
ANZHAP Handling of Personal Information
Definition and Collection of Personal Information Related to Customer Information, etc.
(1)Definitions of Terms in this Privacy Policy
a. "Customer Information": This refers to information about corporate clients, organizations, business establishments, and individual business owners (collectively referred to as "customers") provided for the purpose of using our company's "ANZHAP service" for businesses. It includes details such as company name, department name, office name, manager's name, contact person's name, internal user name, email address, postal code, location, telephone number, facsimile number, industry type, number of employees, payment account details, and media content such as photos and videos.
b. "Personal Information within Customer Information": In customer information, personal information, as defined by the "Act on the Protection of Personal Information" (referred to as the "Act"), refers to data that can identify a specific individual.
c. "Other Personal Information": This includes information we receive from various stakeholders, including business partners, ANZHAP agents, shareholders, corporations, and individuals, through inquiries, requests for materials, and applications for various recruitment programs and sweepstakes. Personal information, as defined by the Personal Information Protection Act, is information that can identify an individual.
d. "Personal Information": This term encompasses both "Customer Personal Information" and "Other Personal Information."
(2) Customers will be required to provide their information when registering to use our ANZHAP services.
(3) Our company will use personal information for the purposes outlined in this Privacy Policy. We are committed to processing personal information strictly in compliance with the law. These purposes include supporting customers in utilizing our services, facilitating communication with business partners and other stakeholders, and ensuring the security and privacy of personal information. We will take appropriate security measures to prevent unauthorized access, disclosure, or misuse of personal data and will also provide customers with means to access and manage their information as necessary.
Purpose of Use of Customer Information and Personal Information
(1) Our company uses customer information and personal information for the following purposes:
a. To provide ANZHAP services, including the delivery of products, awarding of points, offering paid services, and providing free services.
b. To request payment for the use of ANZHAP services.
c. To confirm and contact customers regarding the delivery of ordered products, after-sales services, product recalls (voluntary recalls), etc.
d. To send notifications about ANZHAP services and services offered by related companies through mail, fax, or email.
e. To keep customers informed about ANZHAP service campaigns and related services via postal mail, fax, or email. This includes advertising for special services, new products, and new offerings from our partners. Customers can unsubscribe from these communications at any time.
f. To use customer information for marketing, customization, sales promotions, surveys, delivering sample products and prizes, and improving services.
g. To respond to customer inquiries, complaints, and requests regarding ANZHAP services. Responses will generally be directed to the customer, but for corporate clients, responses may also be directed to employees within the same company.
h. To share information with manufacturers of quasi-drugs to fulfill legal obligations or to provide necessary information for compliance purposes.
(2) We use other personal information for the following purposes:
a. To manage business transactions, such as buying, selling, and consignment.
b. To respond to and contact individuals regarding inquiries, applications for recruitment, and other matters related to our services.
c. To send information about products, events, and other announcements based on customer requests.
d. To use personal data for marketing, customization, sales promotions, surveys, delivering sample products and prizes, and improving services.
e. To handle personal information from shareholders for the purpose of managing shareholder meetings.
(3) Personal information obtained directly from customers or through other means will only be used for the purposes outlined above.
(4) Our company ensures that personal information is not used for any purposes other than those originally intended.
Disclosure of Personal Information
We are committed to protecting personal information and will not disclose it to third parties without the consent of the individual, except in the following cases:
1. When a public institution, such as a court or the police, requests information in accordance with applicable laws and regulations.
2. When disclosure is required by law.
3. When there is a perceived risk of harm to the life, health, or property of customers or the general public.
4. When it is necessary to protect our legal rights or to defend against violations of laws or terms of use.
5. In situations related to business transfers, such as mergers, where personal information may be part of the transfer process.
In all cases, we will ensure that disclosure is conducted in compliance with applicable laws and regulations and with full respect for individual privacy rights.
Security and Handling of Personal Information
(1) We have implemented stringent security measures to protect customer information. Access to personal data is restricted to authorized personnel, and we use SSL encryption for secure data transmission over the internet. Offline access to customer information is also strictly controlled, and we have protocols in place to ensure the secure storage and management of sensitive data.
(2) You can contact us regarding the management of your personal information using the details in the section "Inquiries, Complaints, and Consultations Regarding Personal Information."
(3) The business manager at our company is responsible for handling personal information for corporate customers.
(4) We have established internal regulations to prevent leakage, loss, or damage of customer information, including the management of anonymized data.
Links to Other Websites
If our website contains links to external sites, we are not responsible for the privacy policies or handling of personal information on those sites. Please review the privacy policy of each website.
Inquiries, Complaints, and Consultation Regarding Personal Information
For inquiries, complaints, and consultations about personal information, please contact the following:
● Chat Bot Service: (AEST) 10:00 AM to 5:00 PM, Mon-Fri
● Phone: +61 483 981 974
● Email: support.au@anzhap.com
Inquiries made on weekends, holidays, or during peak periods will be addressed on the next business day.
Handling of Marketing Data, Personal Data, etc., in ANZHAP Service
Utilization of Marketing Data:
To improve our advertising and marketing efforts, enhance service quality, and offer customer-centric sales promotions, we utilize appropriately processed data that does not allow for customer identification (referred to as "marketing data"). This marketing data may also be shared with third parties, including our business partners.
Usage of Anonymously Processed Information:
For the purpose of analyzing, researching, and implementing e-commerce marketing strategies, sales promotions, and service improvements, we process customer information to create "anonymously processed information." This data is then shared with third parties, such as business partners, group companies, universities, and research institutes. The information is uploaded as electronic data to a secure server or shared via email. We plan to continue providing this service in the future. The customer information included in the anonymously processed information provided by ANZHAP comprises the following:
● Postal code
● Address information (minimum administrative division)
● Gender
● Age
● Purchase history, etc.
Handling of Website Information (Behavior History, etc.):
To support our advertising and marketing initiatives, enhance service quality, and conduct customer-focused sales promotions, we may collect and use non-identifiable data related to customer behavior on our website. This includes details such as pages visited and products viewed. We may also share this information with information providers, service providers, and similar entities for comparable purposes. Our group companies may use this data for advertising purposes as well. Please note that the collection and use of non-identifiable information are conducted in accordance with applicable data protection and privacy regulations.
Main Information Providers and Service Providers:
Please check here for a list of our main information providers and service providers.
(1) About Cookies
Cookies are small data files sent and stored on your computer so that a web server can recognize your device. Cookies are used to aggregate access information, control the flow of screens for each customer, and adjust and display relevant messages. Most common browsers enable cookies by default. Please note that disabling cookies will prevent you from using our services. Check More: https://anzhapau.com/pages/privacy-and-cookie-policy
(2) About Web Beacons
A web beacon is a mechanism that returns information about a customer's interaction with a page or email by embedding a small image in the page or email. Web beacons are used to monitor the access status of specific pages and advertising emails you receive.
(3) About Access Information (Logs)
The web server collects access logs to record the status of site visits. Access logs include information such as your IP address, browser details, provider information, referring page, computer details, access time, etc.
Revised Date: Sep 26, 2023
Operation Manager: Alexander
